RETURN AND REFUND POLICY

Thank you for shopping at Speectum.shop. We appreciate your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully.

1. Returns

1.1 Eligibility Criteria for Returns

To be eligible for a return, the following criteria must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return must be initiated within [number] days of the purchase date.

1.2 Process for Returns

To initiate a return, please follow these steps:

  1. Contact our customer service team at [support@speectum.shop] to obtain a Return Merchandise Authorization (RMA) number.
  2. Clearly write the RMA number on the outside of the package.
  3. Ship the item to the address provided by our customer service team.

Please note that the customer is responsible for return shipping costs.

1.3 Refund Processing

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [7] business days.

2. Refunds

2.1 Eligibility Criteria for Refunds

Refunds are eligible under the following circumstances:

  • The item is defective or damaged upon receipt.
  • The wrong item was received.
  • The item is returned within the specified time frame.

2.2 Refund Exclusions

We do not offer refunds for the following:

  • Change of mind or buyer’s remorse.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

2.3 Refund Processing

If your refund is approved, the amount will be credited to your original method of payment within [14] business days.